Reference

Our Terms and Conditions Build Your Account Foundation

When you open an account on dokubola, you're entering an agreement that shapes how deposits flow through DANA, OVO, GoPay and QRIS, how your winnings are calculated and…

Account ownership and eligibilityDeposit and withdrawal rulesDispute and complaint process

Explore Lobby Read FAQ

How Our Terms Protect Your Account and Transactions

dokubola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your dokubola account is personal to you, and access depends on local law. When you deposit via DANA, OVO, GoPay or QRIS, you confirm you own the payment method and the funds are lawfully yours. We hold your account balance in a segregated wallet; withdrawals are

1
verified against your identity and payment source before funds leave our system. Our Terms and Conditions outline prohibited behaviour — including account sharing, use of automated tools, and attempts to manipulate game outcomes — to keep the platform fair for all players. Disputes over transactions, payouts,
2
or account restrictions are resolved through our formal complaint process: you contact support, we investigate, and we respond within five business days with a written resolution. All players in Jakarta, Yogyakarta and across Indonesia operate under the same ruleset; where local law permits, your account remains
3
active and withdrawals are processed as scheduled.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH YOUR TERMS

Reach Us When You Have Questions About Your Account Terms

Our support team responds to questions about Terms and Conditions through multiple channels during our standard hours. Whether you're unsure about a withdrawal hold, need to understand a restriction on your account, or want to know how your data is used under our terms, we have a clear answer for you. Contact us directly before or after opening your account.

Team online

Live Chat Support

Open the chat widget in the bottom right of your account lobby. Response time is typically under three minutes during peak hours. Available every day, 08:00–23:00 Jakarta time.

Email Correspondence

Send detailed questions about terms, data handling, or account disputes to [email protected]. We respond within 24 hours with full written explanations and document any resolution.

Account Support Panel

Log into your account and go to Settings > Help & Legal. You'll find links to view your Terms, submit a formal complaint, and request a copy of your data or account records.

SECURITY AND DATA HANDLING

How We Protect Your Data and Account Under These Terms

Our Terms and Conditions spell out exactly how we handle your personal information, how long we keep it, and what you can do if you want changes.

Encryption Standard

All account and payment data is encrypted using TLS 1.3. Your password is hashed and salted; we never see it in plain form. Every transaction logged on your withdrawal history is auditable.

Data Retention Timeline

Active account data stays with us for the life of your account plus three years after closure for legal and payment compliance. Personal identifiers are then deleted; transaction hashes remain for audit purposes only.

Your Data Rights

You can export your full account data, correct profile details, or request deletion of non-transactional records. Use the Data Request form in Settings > Help & Legal and we'll respond within ten business days.

Account Security Obligations

You agree to keep your login credentials and two-factor authentication secret. If you suspect unauthorised access, contact live chat immediately and we'll review your transaction log and session history.

Complaint and Appeal Process

Formal complaints about terms, payouts, or restrictions go to [email protected] marked Formal Complaint. We investigate and respond with written findings within five business days.

Dispute Resolution Authority

If you're not satisfied with our response, disputes are resolved where local law permits through our nominated external dispute-resolution body. Details are in Section 7 of our full Terms document.

Common Questions About Terms and Conditions

These questions reflect what real players ask us about their account obligations, how our policies work, and what happens if something goes wrong. If your question isn't here, use the support panel or contact us directly.

No. Your account is personal and non-transferable. If someone else wants to play, they must open their own account with their own identity documents and payment method. Sharing account access violates our Terms and results in account restriction.

Contact support immediately with transaction details. We investigate your game history, bet logs, and account activity within five business days. If we find an error, we correct your balance. If we find no error, we provide a detailed explanation of how the payout was calculated.

We retain transaction records and account identifiers for three years after closure to meet payment-processor and banking requirements. Personal contact details and profile information are deleted after one year, unless you request earlier deletion.

Withdrawal limits depend on local law and your payment method. DANA, OVO, GoPay and QRIS typically process up to your account balance in a single request. Large single withdrawals may be verified by our compliance team; this takes up to two business days.

Log in immediately and contact live chat with the date and game or transaction you don't recognise. We'll review your login history and session records. If fraud is found, we reverse the transaction and your account is secured within 24 hours.

Yes. Go to Settings > Help & Legal > Data Request and select Download My Data. We email you a complete export including account history, transactions, balances and any personal information we hold, within ten business days.

Account restrictions happen when we detect behaviour that violates our Terms — unusual betting patterns, use of automated tools, or repeated failed withdrawals. We send a notification explaining the reason and how to resolve it. Submit an appeal through the support panel and we respond within three business days.

Our Terms and Conditions Build Your Account Foundation

Reach Us When You Have Questions About Your Account Terms

Live Chat Support

Email Correspondence

Account Support Panel

How We Protect Your Data and Account Under These Terms

Encryption Standard

Data Retention Timeline

Your Data Rights

Account Security Obligations

Complaint and Appeal Process

Dispute Resolution Authority

Common Questions About Terms and Conditions

01 Can I transfer my dokubola account to someone else?

02 What happens if I dispute a withdrawal or payout?

03 How long does dokubola keep my account data after I close it?

04 Are there limits on how much I can withdraw in one day?

05 What if I notice unauthorised activity on my account?

06 Can I request a copy of all my account data?

07 What does it mean when my account is restricted under the Terms?

Related Pages